Refund policy
RETURN AND REFUND POLICY
Last updated: 02/07/2026
RETURNS SUMMARY
RETURNS EU ONLY - As required by Law
Damaged, defective, or incorrect items: Eligible for a Free replacement or full refund
Change of mind: Not accepted except where required by law
Return window: 14 days from delivery
Return method: By mail
EU change-of-mind returns: Customer is responsible for return shipping costs.
A restocking fee of 30% of the item value applies to cover production costs.
Refund processing time: Within 14 days of receiving the returned item or approving the claim
RETURNS ALL OTHER COUNTRIES
Damaged, defective, or incorrect items: Eligible for a Free replacement
Quality Issues
We take pride in the quality of our fine art prints. If you receive a damaged, defective, or incorrectly printed item, please contact us at info@theveryfineartgallery.com within 14 days of delivery with photos of the issue. We will provide a free replacement (All Countries) or full refund (EU only) at no additional cost to you.
Customer Change of Mind
Due to the custom, made-to-order nature of our fine art prints, we cannot accept returns for change of mind, incorrect size selection, or buyer's remorse, except where required by law (see EU Customer Rights below).
EU Customer Rights
If you are located in the European Economic Area, you have the right to cancel your order before it enters production, or return items within 14 days of receiving them, in accordance with EU Consumer Rights Directive 2011/83/EU. To exercise this right, please contact us at info@theveryfineartgallery.com as soon as possible, or initiate a return directly from your order in your account. You will be responsible for the cost of return shipping, and a restocking fee of 30% of the item value will be deducted from your refund to cover production costs. Once we receive the returned item in its original condition, we will process your refund within 14 days.
How to Request a Return
To initiate a return, please contact us at: Email: info@theveryfineartgallery.com
Please include:
- Your order number
- Photos of any damage or defects (if applicable)
- Reason for return
Refund Processing
Approved refunds will be processed to your original payment method within 14 days of approval. Please note that it may take additional time for your bank or credit card company to process the refund.
Contact Us
If you have any questions about our return policy, please contact us at info@theveryfineartgallery.com.